Return & Refund Policy
At ARISHA LUXE, we take great pride in the craftsmanship, quality, and detailing of every jewellery piece we offer. Each product is carefully inspected before it is shipped to ensure it reaches you in perfect condition.
As a luxury jewellery brand, we do not offer returns or refunds. However, we do provide a Free Replacement Guarantee under specific conditions, as outlined below.
1. Replacement Eligibility
We offer free replacement for orders that meet the following conditions:
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The item received is damaged, defective, or incorrect.
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The issue is reported to us within 15 days of delivery.
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The product must be:
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Unused
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Undamaged
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In the original packaging
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Accompanied by the invoice/order proof
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If the product shows signs of wear, damage caused by the customer, or missing original components, it will not be eligible for replacement.
2. How to Request a Replacement
To request a replacement:
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Email us at (your support email) or contact customer support.
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Include:
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Order number
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Photos/video of the issue
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A brief description of the problem
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Our team will review and confirm eligibility within 48–72 hours.
If approved, we will arrange the return pickup and send a replacement at no extra cost.
3. Non-Replaceable Situations
A replacement cannot be issued if:
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More than 15 days have passed since delivery
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Product is damaged due to wear & tear or mishandling
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Product is already used
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No valid proof of issue is provided
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Customised or personalised jewellery is requested for replacement (unless damaged on arrival)
4. Order Cancellation
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Orders can only be canceled before dispatch.
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Once shipped, cancellation is not possible.
5. No Refund Policy
We do not provide monetary refunds under any circumstances.
Only replacements are offered if the situation qualifies under our policy.
6. Contact Us
For any assistance or replacement requests, please reach out to us at:
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Email: info@arishaluxe.com
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Phone: +852 31885554